Hash#Net - Helpdesk
  1. Hash#Net - Helpdesk
  2. Hash#Net - Support System

JTL-Wawi

Erforderliche Felder sind mit einem Sternchen markiert.*
Der gesamte Betrieb ist gestoppt, sofortige Hilfe nötig.

Tragen Sie hier bitte die genaue WaWi-Version ein (Beispiel: 1.4.21.0)

z. B. 23/Jun/25

Beschreiben Sie den Inhalt des Tickets so gut es geht. Nicht korrekt ausgefüllte oder eindeutig nachstellbare Tickets können nicht direkt bearbeitet werden und führen zu Mehraufwand

Dateien ziehen und ablegen, Screenshots einfügen oder Anhänge durchsuchen
Unterstützt von Jira Service Management
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